Customer Relationship Management

Meet the most extensive customer relationship management system made just for travel professionals. 

Automate your customer communication all in one platform.

Victoury helps you save time switching across platforms and communication channels. You always have an overview of your customer’s preferences and past deals, the employee responsible for them, and their current status. And if you connect your email to Victoury, you can send and receive emails directly in the software.  Handle your operations efficiently using the customer relationship management features in Victoury.

Pipeline Overview for customer relationship management

Prompt Customer Service

Set up communication points

Victoury offers a comprehensive view of customers from the first point of contact.  

All communication points can be tracked, from lead acquisition to closed sales. Past deals can be used to target customers through specific marketing. And to save you even more time, premade email templates can be arranged ahead of time and used at any stage of the customer journey.

Customer Overview in their personal profile

Efficient Custom Rules

Custom Rules for specific instances of the customer journey

Smooth predefined operations

Custom Rules perform an action you define whenever a specific event is triggered.

Whenever a booking is done on your website, the employee responsible for the booking is assigned and they can immediately contact the lead. Customers are then notified of their booking through an automated message sent via email. All communications are tracked and management can see performance reports for specific employees or areas of activity.

Email Connection

Send emails from Victoury

Establish an email connection and communicate with ease. 

Once you set up the email connection, you can send and receive emails without accessing another platform. And writing email templates will make the process of contacting customers even faster. If an email is linked to an order, you can easily navigate in between the order and the emails sent.

Email Connection for efficient customer relationship management