Assign And Import Tasks to Calendars
A task can be created in Customer, Supplier, Product, or Deal details. When creating such a task, an email will be sent to the person tagged in the summary of the task if the tagged person is also a user of your Victoury environment, and to the customer if the task is related to a Deal or to the Customer and the option “Notify Customer” was checked.
When you are in the detailed view of the items mentioned above, the Tasks menu is visible in Quick Navigation and also by scrolling down the page.
The example below is from the Product detailed page.
To create a new TASK, click on the +ADD NEW button. Select the type of task (Call, Meeting, Offer Validity, or To-do), the due date, select the person in the Summary field using @ to tag them, and type in the details of the task. The details will be imported into the Google or Microsoft calendar.
When SAVE is clicked, an email is sent to the user to whom the task has been assigned.
The email will offer two options:
- Add to Google Calendar
or
- Download ICS file
or
- Add to Office Calendar
The body and subject of the email sent to the customer or operator are prepared in the Text Library using specific placeholders.
To view the task in Victoury, click on the name of the user in blue, which links to the task: @Irina Hamos.
If you choose to add it to your Google calendar, the option opens in the Google calendar service, and you can add additional info to the event before clicking save.
Choosing to download the ICS file will import the task into your Microsoft calendar.
The rest is handled by Google, Microsoft, and Office calendars.
All tasks assigned are visible in the main left menu under Tasks. In the list of tasks, you can see details related to them: status, creation date, summary, the relation (if the task is related to a Product, Customer, or Reservation), and the author.
A task can be searched by a user’s name by typing a name in the search field, or other search options can be found in advanced search.
In the Emails tab, you can check if the email for the assigned task was sent.
