Customers – How Do I Add A Customer or An Agent

How To Create A New Customer

To add a new customer, navigate to Customers from the main left menu and click the + symbol.

If the new Customer is a company, ensure the radio button is checked.

Enter all the details according to the type of customer (company or individual) and click SAVE.

The customer can then be found in the customer list, and you can complete their information by editing. To add images for individuals or company logos, edit the Customer Information area. In the customer tab, information about deals, customer invoices, and payments, as well as addresses and persons, are displayed.

In the Addresses section, you can edit the main address or add additional addresses.

In the Persons section, you have the option to add or remove travelers and can designate another main person.

How To Create An Agent Customer

If the customer is an agent, select the Agent radio button and set up your commission percent. Additionally, you can add other commissions using the +ADD NEW button. These commissions can be set up for a Product Code or Product Category and have a cumulative effect on the agent commission.

The logic for setting up commissions when the customer is an agent

Setting Up A Commission For An Agent

The commission can be set as follows, as shown in the above screenshots:

1. At the product price level

In the Price section for each product, you can set the default commission for agents. This commission is applied only to customers marked as agents.

2. At the customer level

Commission Types

1. Default commission

When set as an agent, the % commission set as the default is applied only if there is also a commission set at the price level (per product). The final percent of the commission applied is the sum of the % commission set at the price level and the % commission set at the customer level.

If no commission is set at the price level, then the default commission for the agent will not be applied either.

Example:

• If there is a 3% commission set at the price level and a default 5% commission set at the customer level, the final amount of commission applied when creating the deal will be 8%.

2. Custom commission

For customers marked as agents, a commission can be set per Product Code or/and per Product Category.

Only these will be taken into account. If there is also a commission set per Product Price or by Default at the customer level, these will be disregarded in the calculation of the final price to be paid by the agent customer.

The screenshot below shows a default commission of 5% and two custom commissions (by product code and product category).

All products with a product code starting with HO will have a 3% commission applied. Also, for the product with the product code HOTESTVCT500, a 10% commission is applied.

Relationships Between Customers

Definition of Terms

Customer – is any person who is the main traveler or a traveler in a deal.

Directly Related (Relatives) – is a person directly related to the customer, and when loading this customer in the deal, we display the list of these directly related persons.

Other Persons (Travelers) – is a person who is related to many customers. These persons are not shown when loading the customer in a deal.

Relationship Type – a dropdown list that defines the relationship between a person (both directly related and many related) and the customer.

Person Versus Traveler

Person – the person entry is created for a customer (Directly Related or Other Persons), who may or may not be a traveler.

Traveler – the traveler entry is created for a person who is a traveler in a reservation.

Main Person of Customer Versus Main Traveler of Reservation

Main Person – is the person who is automatically created for a customer entry when a new Customer is added. Any other person of the customer may be set as the main person. Only one main person may exist for the same customer.

Main Traveler – is the first person in the traveler list of the booking, regardless of whether the person is or is not the main person of the customer.

Special Cases

Customer is marked as an agent

• Persons are never loaded in a deal.

Customer is/is not a company

• Both directly and many related persons exist.
• Directly related persons can be loaded in a deal, meaning that when the customer is selected in the booking process, the system should display all directly related persons in an overlay, asking the operator to choose the ones they want to use in this deal.
• Persons without direct relation – those added in a booking but not linked to the customer – are not loaded when the customer is selected in the booking process.

Basic Functionality

Booking Process

Customer is not an agent

When the customer is selected in the booking process, the system displays all directly related persons in an overlay, asking the operator to choose the ones they want to use in this deal.

If new traveler(s) is/are added during the booking process, the system pops up a question asking whether the newly added person(s) should or should not be linked with the customer. If Yes, the direct relation is created, and the new person will be found in the Directly Related list in Customer details. If No, the new person will be found in the Other Persons list in Customer details.

Only one traveler may be the main traveler.

Customer is an agent

When the customer is selected in the booking process, the system never loads the persons related to the customer.

If new traveler(s) is/are added during the booking process, the system never creates a relation with the customer. Directly related persons may be added for the agent only in the Customer Detailed view.

Only one traveler may be the main traveler.

Customer Detailed View

Persons Section

• Subsection with persons (customers) directly related
• Subsection with persons (customers) other persons
• Function to add a new related person
• Possibility to set a directly related person to another person and vice versa
• No relationship type between the main person and customer.

Relate a Person to a Customer

• With the + button, we can add a new person related to this customer.

Deals Section

• In the deals list, we will see all deals in which the main person of the displayed customer is a customer/a traveler/or both (main or not)

Deals Section – Create Deal/Lead

Use this button to create Deals for a customer, where the Customer and its persons are automatically added so there is no need to start Creating a new deal from the deals list and search for the customer.

For the create Lead option, the form will already be completed with the details of the Main Person of the customer in the CUSTOMER section.

Creating a Customer Entry for Persons (Travelers) When the Deal Becomes a Booking

• It is not allowed to change an Option to a Booking if all travelers/persons of the deal do not have the below minimum info set:
• Family name
• Personal name
• Email address