Customers – Customer Payments

When you create a Deal or an Option, an entry for payment is automatically generated in Operations/Customer Payments. If leads are created, the entry in Customer Payments is only generated after arrangements have been added.

To register a customer payment, you should always navigate to Operations/Customer Payments. If there is no entry in this list, it indicates that the Deal has been fully paid.

If there are payments to be received, you can search for the Deal in the list. The list is organized by Deal codes, so you can easily find the specific deal for which payment needs to be received using the available search options.

Select the deal, choose to edit, and then select “Receive Payment”:

Check the amount and, if necessary, edit it according to the amount paid. Select the payment date, choose the type of payment, and, if you wish, add a Payment Reference (this is optional) before clicking SAVE. The list for “Type of Payment” is editable in Settings / Choice Lists under “Payment_Type”.

The payment will now be recorded, and the down payment and rest payment amounts will update accordingly.

The details related to Down Payment and Remaining Payment amounts, along with due dates, can be found in the detailed view of the Customer Payment entry.

The information related to payments processed in Customer Payments is always displayed on the invoice, including the amount paid, the amount to be paid, due dates, etc.

For every payment received, an entry is saved in Deals/Accounting with “CP” as the type. You can check the status of payments for a Deal in Deals/Accounting.

Moving a Customer Payment to Another Deal

In some cases, customers might have more than one deal and make a payment for everything at once. Customer Payments can be moved in the Deals Listing by:

• Selecting the checkbox of the deal the payment has been registered for
• Clicking the pencil icon
• Selecting “Move Payment to other Booking”
• Filling out the details regarding the target deal and amount to be moved

Important mention: both of the deals have to be in the same currency for the customer payment move to be available.

The Target Deal field has a search function integrated in it and will update as you type. After moving the payment, the two respective deals will be shown in the Deals Listing. 

Both Deals will have a record added in the Customer Payment Accountings section with more information about the transfer.

Modifying the Down Payment Amount from a Customer Payment

Operators can manually change the down payment amount in the Customer Payment details page. After editing the amount, the page will be reloaded with the new amounts for the Down and Rest payments.